Terms of Service

Overview

Welcome to franckuzan.com, the official online store of Franck Uzan, an independent comic book cover artist based in Tel Aviv, Israel.

Throughout these Terms of Service, “we,” “us,” and “our” refer to Franck Uzan, operating franckuzan.com.

Our website offers comic books, exclusive variant covers, CGC graded comics, original artwork, editorial preliminaries, artbooks, prints, and custom artwork commissions, together with related content and services (collectively, the “Services”).

Our online store is powered by Shopify. Purchases made through this website are transactions between the customer and Franck Uzan, not Shopify.

By accessing or using our website, you agree to these Terms of Service and the policies referenced herein. Nothing in these Terms limits any mandatory rights provided by applicable consumer protection laws.

1. Eligibility and customer accounts

You must have the legal capacity to enter into a purchase agreement under the laws applicable to you. Minors may make purchases only with the authorization and involvement of a parent or legal guardian where required by law.

You agree to provide accurate and complete billing, shipping, payment, and contact information.

If you create an account, you are responsible for maintaining the confidentiality of your credentials and for activities conducted through your account.

You must notify us if you suspect unauthorized access.

2. Products and availability

Our catalog includes limited-edition comics, signed comics, CGC graded comics, original artwork, editorial preliminaries, artbooks, prints, and custom commissions.

We make reasonable efforts to present accurate descriptions, photographs, edition details, prices, and availability.

Colors and appearance may vary depending on your device and display settings.

Original artwork is individually created and may contain natural characteristics of hand-produced work, including working marks or minor variations. These characteristics are not necessarily defects.

CGC graded comics are sold according to the certification and grade stated in their listings. No higher grade, future grading outcome, or investment value is guaranteed.

Limited editions and collectible products may sell out without notice. Availability is subject to confirmation.

We reserve the right to correct inaccurate product information, subject to applicable law.

3. Orders and acceptance

Placing an order constitutes an offer to purchase the selected products.

An automated order acknowledgment does not necessarily constitute final acceptance. An order is accepted when we confirm it for fulfillment or otherwise expressly accept it.

We may decline or cancel orders where products are unavailable, payment cannot be verified, information is materially incorrect, fraud is reasonably suspected, or fulfillment is not possible.

If an order is canceled after payment, the applicable amount will be refunded to the original payment method.

Retailers and collectors may purchase products for resale where permitted by the applicable listing or an agreed commercial arrangement. Wholesale, retailer-exclusive, or publisher collaborations may be subject to separate written terms.

4. Prices, payments, and taxes

Prices are displayed in United States dollars (USD), unless otherwise indicated.

Prices may change without notice, but changes will not retroactively alter an accepted order.

Applicable shipping charges and taxes are calculated or displayed during checkout.

Payment must be completed through the payment methods offered by our checkout.

Customers are responsible for providing valid payment information and authorizing the transaction.

International customers may be responsible for import duties, customs clearance charges, and local taxes, unless otherwise stated at checkout.

Customs declarations will accurately describe the goods and their purchase value.

5. Limited editions, signed products, and collectibles

Many products offered on franckuzan.com are collectible items produced in limited quantities.

Edition type, print-run information, signatures, remarks, and certification details are provided in the relevant product listing where available.

A signed or remarked comic is a collectible product and is not guaranteed to achieve any particular grade if subsequently submitted for certification.

CGC graded comics are sold with the certification and condition information specified in their listings.

Minor variations in signatures or hand-drawn remarks are inherent to individually signed or customized products.

Product photographs may represent the edition rather than the exact individual copy unless explicitly identified as the actual item being sold.

6. Original artwork and editorial preliminaries

Original artwork and editorial preliminaries are individually created works, and each original piece is unique.

The purchase of physical artwork transfers ownership of that physical item only.

Copyright, reproduction rights, publication rights, merchandising rights, and other intellectual property rights are not transferred unless expressly agreed in writing by the relevant rights holder.

Purchasers may display their physical artwork for personal enjoyment and may resell the physical item, subject to applicable law.

Commercial reproduction, licensing, or other exploitation of the artwork requires appropriate authorization from the relevant rights holders.

7. Custom artwork commissions

Custom commissions are individually created according to the selected format, drawing tier, style, number of characters, and other agreed specifications.

Available formats, options, and prices are described in the commission configurator or confirmed in writing before ordering.

Full payment is required when a commission order is placed, unless otherwise expressly agreed.

Customers are responsible for providing clear character references, costume preferences, and essential instructions.

Changes requested after work has begun may require additional fees or a revised completion estimate and must be agreed separately.

Completion times are estimates, not guaranteed delivery dates. Production and shipping are separate stages.

Hand-drawn artwork may include minor working marks, corrections, or natural variations that do not materially affect the finished work.

Artwork created on a blank sketch cover is not guaranteed to receive any particular comic-book grading score.

Commissions may involve characters or properties owned by third parties. Commissioning an artwork does not transfer intellectual property rights in those characters or properties.

The artist retains rights in the original artistic contribution to the extent permitted by applicable law and subject to third-party rights.

Customer-requested cancellations and refunds are governed by our Return and Refund Policy and mandatory consumer protection laws. Once drawing has begun, change-of-mind cancellations are generally not accepted, except where applicable law requires otherwise.

If we are unable to complete and deliver a paid commission, an appropriate refund will be arranged in accordance with our Return and Refund Policy and applicable law.

8. Pre-orders

Certain products may be offered for pre-order before they are physically available for dispatch.

Estimated availability or shipping dates are provided in the relevant product listing.

Pre-order dates may change due to printing, production, publisher schedules, certification, transportation, or fulfillment circumstances.

We will make reasonable efforts to communicate material delays.

Any applicable cancellation or refund rights remain governed by our Return and Refund Policy and applicable consumer law.

9. Shipping and fulfillment

Orders may be fulfilled from two different locations.

United States fulfillment: Comics and CGC graded comics are stocked and shipped through our US-based fulfillment service.

Israel fulfillment: Original artwork, editorial preliminaries, commissions, artbooks, and prints are shipped from Israel.

Orders containing products from both fulfillment locations may be divided into separate shipments, with separate applicable shipping charges and delivery schedules.

Shipping costs depend on product category, quantity, destination, and fulfillment location.

Any free-shipping promotion applies only to the eligible products and destinations stated in that promotion. Free shipping for qualifying comic orders does not automatically apply to CGC graded comics or products shipped from Israel.

Delivery estimates are not guaranteed. Customs processing, carrier delays, and circumstances outside our reasonable control may affect delivery.

Shipping methods, packaging, tracking availability, estimated delivery times, and customs responsibilities are described in our Shipping Policy:

https://franckuzan.com/pages/shipping

Nothing in this section excludes liability or remedies that cannot legally be excluded.

10. Returns, refunds, and damaged items

Returns, refunds, replacements, and cancellations are governed by our Return and Refund Policy:

https://franckuzan.com/pages/refund

Customers should inspect their orders upon delivery and contact us within seven calendar days to report damage, incorrect items, or missing contents.

This reporting period is intended to facilitate investigation and does not limit mandatory statutory rights.

Original artwork, editorial preliminaries, and custom commissions are generally final-sale products for change-of-mind purposes, subject to applicable consumer law.

Claims involving material damage, incorrect products, or products materially different from their descriptions will be reviewed in accordance with the Return and Refund Policy.

Customers should retain the product and packaging and contact us before returning an item so that the correct fulfillment location and return instructions can be provided.

Approved refunds are issued to the original payment method.

11. Intellectual property and artwork rights

The website contains original artwork, illustrations, photographs, written content, logos, graphics, product descriptions, and other creative materials.

Original artistic contributions created by Franck Uzan are protected by applicable intellectual property laws.

Certain artworks depict characters, titles, logos, or other intellectual property belonging to their respective publishers, studios, creators, or rights holders.

All third-party trademarks, characters, and copyrighted properties remain the property of their respective owners.

The presence of third-party intellectual property on this website does not imply that Franck Uzan owns those underlying properties.

Unless expressly authorized, visitors may not reproduce, print, redistribute, sell, commercially exploit, or create unauthorized merchandise from artwork displayed on this website.

Purchasing a comic, print, artbook, or original artwork does not grant reproduction or commercial licensing rights.

12. Website content and permitted use

You may browse the website and use its content for lawful personal shopping, research, and informational purposes.

You may not interfere with website security, attempt unauthorized access, engage in fraudulent transactions, or misuse customer information.

Automated tools and AI shopping agents may access publicly available product information where permitted by applicable technical controls, platform rules, and law.

Such access does not grant permission to reproduce or commercially exploit protected artwork, bypass security measures, overload the website, or collect personal information unlawfully.

We may restrict abusive or unauthorized automated activity.

13. Third-party services and links

Our website may include links to publishers, comic-book databases, social platforms, payment providers, fulfillment services, and other third-party websites.

These services operate under their own terms and privacy practices.

We are not responsible for independent third-party websites or services, except to the extent required by applicable law.

14. Shopify and payment infrastructure

Our online store is powered by Shopify, which provides the technology used to display products, manage checkout, and support ecommerce operations.

Payments may be processed through third-party payment providers.

Shopify is not the seller of products purchased from franckuzan.com.

Personal information may be processed by Shopify and other service providers as described in our Privacy Policy.

15. Privacy and personal information

We collect and process personal information as necessary to operate our store, fulfill orders, provide customer support, and deliver the Services.

Our Privacy Policy explains the categories of information collected, how they are used, and applicable customer rights.

Please consult the Privacy Policy published on our website for further information.

16. Errors and corrections

Despite reasonable efforts, product descriptions, prices, inventory quantities, shipping estimates, or other information may occasionally contain errors.

We reserve the right to correct inaccuracies and update information.

If a material error affects an order, we may contact the customer to confirm the corrected terms or cancel and refund the affected order, subject to applicable law.

17. Customer communications and feedback

Customers may contact us with questions, suggestions, reviews, or feedback.

By voluntarily submitting feedback intended for publication, you grant us a non-exclusive, worldwide, royalty-free license to use that feedback for operating and promoting the website, subject to applicable law.

You confirm that you have the right to submit such content and that it does not infringe third-party rights.

Private customer communications and personal information remain subject to our Privacy Policy.

18. Disclaimers and limitations of liability

We make reasonable efforts to maintain accurate product information and reliable website services.

However, uninterrupted website availability, error-free operation, and delivery by a particular estimated date cannot be guaranteed.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms excludes or restricts liability for fraud, intentional misconduct, mandatory product obligations, or any other liability that cannot legally be excluded.

Nothing in these Terms limits statutory rights or remedies available to consumers.

19. Events beyond reasonable control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, postal disruptions, customs delays, governmental restrictions, labor disputes, armed conflicts, or major infrastructure failures.

We will make reasonable efforts to communicate significant disruptions affecting accepted orders and comply with applicable refund and consumer protection obligations.

20. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any mandatory consumer rights will prevail over conflicting contractual provisions.

21. Entire agreement

These Terms of Service, together with the applicable Shipping Policy, Return and Refund Policy, Privacy Policy, and any expressly agreed order-specific terms, govern purchases and use of the website.

Specific written agreements for retailer collaborations, publisher projects, or professional commissions may supplement these Terms.

Where mandatory consumer law conflicts with these Terms, the applicable mandatory law prevails.

22. Governing law

These Terms are governed by the laws of the State of Israel, subject to any mandatory consumer protection laws and jurisdictional rights applicable to customers in their place of residence.

Nothing in this section prevents consumers from exercising rights or bringing claims in a forum available to them under mandatory applicable law.

23. Changes to these Terms

We may update these Terms of Service to reflect changes in our business, products, services, or legal obligations.

The current version will be available on our website.

Changes will apply prospectively, unless otherwise required or permitted by law, and will not retroactively remove rights arising from previously accepted orders.

Material changes will be communicated where required by applicable law.

24. Contact information

For questions regarding these Terms of Service, orders, products, shipping, returns, or commissions, please contact:

Franck Uzan
Tel Aviv, Israel
Email: franck.uzan@gmail.com
Website: https://franckuzan.com
Contact page: https://franckuzan.com/pages/contact

Additional legally required business identification and contact details are provided through our Contact Information policy where applicable.